Vista Marina Apartment Terms & Conditions

Terms & Conditions...

I'm sure like your self, we prefer the quite uncomplicated life, however, there are always certain conditions to follow... and at times rightly so..

Price, Availability and How to Book
Follow this link for price and how to book.

To check calendar and making a booking.

Occupancy
Check in time from 4.00pm............Check out by 11.00am.

We will inform you when/where to collect the keys, once we have received the full payment.

Occupancy is limited to a maximum of 4 persons and minimum of 7 days.

We do not accept bookings from all-male or all-female parties.

No animals are allowed in the property at any time and a 'NO SMOKING' policy must be adhered to.

You are expected to look after the property and it's contents in the same way as the owner would. Accordingly, you are responsible for all loss, damage and breakage whilst renting the property. We would expect you to replace any damaged or spoiled items immediately, as to not spoil another renters holiday.

The complex in which the property is situated has a set of Community Rules, designed to make life more enjoyable for everybody. As part of your agreement with us, you agree to abide by these rules at all times whilst renting the property. In addition, you are required to ensure that the property is only occupied by the persons specified on the booking form. Assignment or sub-letting of the property to others is not permitted.

Cancellation
You have the right to cancel.

If a client wishes to cancel the booking after it has been accepted, the following cancellation penalties will be charged:
More than 10 weeks prior to arrival: Return of 50% of the deposit, providing the accommodation can be re-let.
Between 10 and 4 weeks : Loss of deposit
Less than 4 weeks : 100% loss of total payment.

Clients who leave the accommodation prior to the agreed date have no right to reimbursement.

Please ensure you have travel insurance to cover you for cancellation of your holiday.

If the client does not pay the final balance of the rental charge at the prescribed time, we reserve the right to cancel the booking by giving notice in writing to the client. Upon such cancellation of the booking, the client shall forfeit their deposit and the owners shall be entitled to recover from the client, all sums then due.


Copyright
Please do not copy our wording and descriptions. Many images used on this website belong solely to us. You do not have permission to use our images. You do not have permission to use text or wording from our database. The cost for using an image belonging to us is £100 per image per year (minimum 1 year term) - If you are in any doubt, do not copy our content! We have a copyright notice at the bottom of every page.


Your Privacy

Vistamarina.co.uk is your data controller. We are committed to protecting the privacy of those using our secure website and the confidentiality of the personal information which our customers provide us with.

Personal information we collect: Only the information we need. We will ask for name, email, address, contact number and credit card details if required. Cookies are used to gather other information (e.g. your IP address, browser type and how you use our website.)

How we use your personal information: For administrative and business purposes. To allow us to fulfil your booking efficiently. For communicating directly with you, relating to information, updates and booking changes or to obtain apartment feedback. We keep access to your personal information to the absolute minimum, subject to confidentiality restrictions, and on an anonymous basis wherever possible. We will never sell personal information.

Disclosure of your personal information to third parties: Only to the extent necessary to run our business, fulfil orders and share personal information with third parties. (e.g. PayPal)

How long we retain your personal information: For no longer than necessary, taking into account any legal obligations we have to maintain accountancy records, vat and tax purposes, which is usually seven years. For email enquires usually one year. Data collected is deleted. It becomes the renters responsibility to keep their own records.

How we secure your personal information: Using appropriate technical and organisational measures such as storing your personal information on secure servers, encrypting transfers of data to or from our servers, encrypting payments on our site via the highest level Transport Layer Security (TLS)

Use of cookies: We use technology such as cookies to track your booking through the shopping cart. The information we collect is to ensure that your booking is processed smoothly.

Your rights in relation to your personal information: You have the following rights in relation to your personal information, which you can exercise at any time, by writing to us at the address or email at the top of this page.

• to access your personal information and to be informed about its use.
• to correct your personal information.
• to have your personal information deleted.
• to restrict the use of your personal information.
• to object to the use of your personal information.
• to complain to a supervisory authority.
• to withdraw your consent to the use of your personal information.

You can access, delete or update your personal information at any time. (email us)

Where you request access to personal information, we are required by law to use all reasonable measures to verify your identity before doing so.

Further information can on your rights in relation to the General Data Protection Regulation (GDPR) we adhere to can be found by following these links (opens in a new page)
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
https://ec.europa.eu/info/law/law-topic/data-protection_en

If you have any questions/comments about privacy, you should email us.

We do not accept any responsibility or liability for loss, damage or events beyond the owners direct control, nor any injury caused as result of use of the property, garden or swimming pool. Also loss or theft of luggage or personal property at any time in or around the property. Clients are advised NOT to allow children to use the pool unsupervised. WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ERRORS IN PRICES, ESTIMATES, DESCRIPTIONS OR SPECIFICATION. THEY ARE GIVEN AS A GUIDE ONLY.

Cookies 

Cookies are data files that are sent between our web server and your web browser to recognise a particular user’s device when the user accesses our website.
Cookies are used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving the user’s website experience and storing the user’s preferences.
We use first party and third party cookies on our website.
We use essential cookies for the following purposes on our website:
• to administer our website and communicate with users.
• to ensure our website functions properly when you interact with it.
• to improve our website, including its usability, functionality, content and user experience.
• for storing information about your booking and the booked dates.
• for processing payments for bookings via our website.
• for logging into your user account areas or accessing other secure areas of our website.
• for analytics to track and gather data about what a user does on a website.

Here is an example of the cookies we often use on our website for the reasons above... nid, rpbcalendar, cmssessID33129095c3a2.

To accept cookies, just keep using our website. To reject cookies from your browser, see the information below to change the settings of your browser.
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Microsoft Internet Explorer: https://support.microsoft.com
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Apple Safari: https://support.apple.com

 

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